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On The Road With Joe Brancatelli
Less for Them--and Us
Basic Economy proves again that loyalty isn't rewarded.
Business Class Battle
BA's international business class is aging, needs fast fixes and a new seatbed.
in your wallet? Loathing and delusion at the TSA. More routes and strikes.
Steals and Deals
Cathay's business class sale. England TV tour. Singapore Air discounts its premium economy.
Travel Loyalty Is Dead
Movie computers were right. The only loyalty move is not to play. There is another system.
This Week's Best Travel Reads
Little by little, business travel has lost favor--with corporate budget mavens and with business travelers and their unhappy families.
Sorry I've been gone for 18 months. I have been out of action, shopping for a training bra. It's, um, an interesting and painful tale.
Flying from Seattle to Dubai nonstop in coach for 14 hours on an Emirates Airbus A380 is a first class experience. It's good. Seriously.
Will Allen III
My first thought after AT&T installed super-fast Internet in my home office? This concept will transform business travel forever.
Our story begins at a not-altogether chance encounter with a family member on the afternoon of Christmas Eve. It ends with rice pudding.
A single design decision can have huge and unintended consequences and change an entire industry--for better or for worse.
True Tales From the Road
David J. Danto
As a Newark hub captive, I am stuck flying the "worst of both" amalgam of United and Continental known as today's United Airlines.
Italy doesn't have a law like the U.S. ADA that requires buildings, sidewalks and public transit to meet certain accessibility standards.
When an airline you never heard of and can't contact offers the nonstop between two cities in foreign nations, the, um, Sky's the limit.
Strategies & Tactics
Europe? Go Right Now!
Very low fares, cheap hotel rates and an incredibly strong dollar makes this the best time to go to Europe in maybe 30 years.
Best of Business Travel
What works best in business travel? These ten products and services make life on the road much better.
How The Airlines Rate
How do the six big U.S. carriers rate? Your mileage may vary, but here are my thoughts on their strengths and weaknesses.
Here are twelve tips for writing a complaint letter to airlines, hotels and car-rental firms that will get results.
How to think about frequent flyer programs now that airline loyalty is irrelevant and first class upgrades impossible.
Flooding the Zone
International carriers are opening routes to secondary cities as a way to flood the zone and beat other airlines to passengers.
Life on the Road
A Babel of Bags
Here's how to separate the carry-on wheat from the checked luggage chaff and get the bag you need.
Unbreakable Travel Rules
Here are seven rules about business travel you should never break if you want your life on the road to be smooth and productive.
Let's Get Small
The future of the hotel industry? More brands, much smaller rooms and lobbies that sell you stuff.
Happy Fare Days
Happy days are here again: U.S. domestic airfares are at or near record recent lows. How often do we get to say that?
Hotels and Hot Pot
Chain hotels opening in America's newest "Asiatowns" are trendy--and often pricier than similar properties downtown.
Fear Itself on the Road
Our actions on the road lately indicate that we're unduly afraid of everything. We can't fly that way.
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Our Complete Archives
Find What You Need Fast
Our carefully curated collection of links will help you find everything you need about airlines, airports, hotels and much more.
Screw the Programs
It's time for frequent flyers to stop being loyal to frequent flyer plans and do what is best for them.
Luggage Tag Loyalty
Will Allen flew five million miles on Delta Air Lines and all he got for the loyalty is a luggage tag.
The Why of It All
Why do the airlines believe they are above the dictates of "good faith and fair dealing" with frequent flyers?
Delta's Big Diss
Delta thinks it is a "better" airline and doesn't need to reward your loyalty.
Hotel Hot Sheet
Year of Lodging Dangerously
Hotel loyalty plans will change this year. Don't change your lodging choices.
Can a hotel be "independent" and still part of a chain? The "soft brands" claim to offer indy charm and chain convenience.
Hyatt's Small World
Hyatt scraps Gold Passport for a Brutalist plan that seems very much like revenue-based airline programs.
Lobbying for Change
Hotels now mimic the airlines with their ups, extras, surcharges and resort fees. The practice has to stop and stop now.
The Airbnb Effect
Surprisingly, the rapid growth of Airbnb hasn't hurt traditional hotels and resorts. Traditional lodging is doing just fine.
How to Fix the Airlines Fast
Forget Justice Department probes and DOT fines. Here are five airline fixes that federal regulators could impose now.
Taking Back the Skies
Airlines treat us like trash because we let them get away with it. We need to stop enabling them and fight back.
Telling Lufthansa No
Lufthansa is fighting the travel industry's booking engines and thinks we should pay for it. Time to push back and boycott.
Tales From the Road
Airlines sometimes just make it up as they go along. And they don't think we notice.
Is United Getting Better?
Are the skies getting friendlier at United Airlines? Business travelers and United workers seem to think so.
How the One Percent Flies
The super-duper elites really do fly better than the rest of us.
The Southwest Companion Pass is one of the most valuable perks in travel. Here are a few tricks to getting one.
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