CyberConcierge Links*

Airline Statistics
Searching for information on airline operations? The Bureau of Transportation Statistics, a division of the Department of Transportation, does a terrific job of tracking U.S. carriers (and airports, too). For Australia, stats are best found at BITRE, the statistical division of the Australian Department of Infrastructures. Statistics for Asian aviation are tougher, but you could try the Association of Asia Pacific Airlines. Information about African airlines is toughest of all, but check with the publications issued by the African Airlines Association.

Airport Lounges
There are four types of airport passenger lounges: airline-sponsored, pay-per-visit clubs; airline-sponsored lounges reserved for premium-class passengers; public, pay-per-visit lounges operated by third parties; and ad hoc networks of those aforementioned clubs available to credit cardholders and members of third-party club programs such as Priority Pass. Here's how to find virtually all of them.
Clubs available to certain American Express cardholders
Clubs for Diners Club cardholders
Clubs for Lounge Club members
Clubs for Priority Pass members

Unfortunately, there is no complete list of all clubs available at all airports around the world, but the Lounge and Lounge Expert are trying to create such a database. And Lounge Buddy is building out an app.

American Express Centurion
Airspace (U.S.)
BIDvest (South Africa)
The Club (U.S.)
Escape (U.S./U.K.)
IASS (Tokyo, Seoul, Honolulu)
Plaza Premium (Asia, Europe, Middle East, Canada)
Swissport Executive (Canada, Europe, Asia)

Airport Security Rules
As any business traveler knows, airport security rules are an ever-changing, impossible-to-quantify landscape. The regulations below, even though they come from the security apparatus of the respective nations, should be considered the roughest of approximations.
United Kingdom
United States

Apartment & Vacation Rentals
The longer you stay in any one place on the road, the more traditional hotel options feel unsuitable. So many business travelers--and business travelers on holiday--look for apartment and hotel rentals. The former big name in the field, VRBO, is now part of rules the roost now, of course. And is part of the empire. You'll find dozens--nay, thousands--more with a Google search for "short-term vacation rental."

ATM Finders
American Express

Award Booking Assistance
Frequent flyer plans aren't as complicated as you think, especially now that the major carriers offer flexible-date searches and also integrate major international partners into the award-search matrix. But some award itineraries are complicated--and some busy business travelers simply have more money than time. In those two situations, turning to a so-called "award redemption specialist" might be useful. But check their prices carefully--the specialists charge at least $100 a ticket--and make sure they don't bill you until they find the reward you seek at a mileage charge that you find acceptable.
Award Travel Consulting
Ari Charlestein/First Class and Beyond
Gary Leff/
Points, Miles and Martinis Award Concierge

Blind Bidding for Hotels
If you are one of those business travelers who think that the "no names please" and "opaque" hotel deals offered by and are workable, you can improve your odds by checking the sites that specialize in unraveling the mystery. Bidding for Travel is most closely aligned with Priceline while Hotwire Revealed focuses on Hotwire. A site called Better Bidding covers both.

Day Use Hotels
The concept of day-use hotels has sputtered in the United States despite the attempts of several Web sites to convince travelers to rent hotel rooms in morning and afternoon periods without an overnight stay. and both have made public relations pushes in the United States without much impact. A third company, is also in the market. You don't necessarily need day-use hotel sites to book day rates at most properties. Many hotel chain sites will accept day-use bookings--try entering the same date for check-in and check-out--and Hilton and Starwood often promote day-use rates, especially at their airport hotels.

It's absurd to suggest that there is any one definitive site to find a good meal or a great restaurant on the road. There is no definitive set of links, either. If cuisine is an important part of your life on the road, you probably have your own favorites. But you can certainly start here:
Citysearch has a good U.S. dining section.
Chowhound is where foodies meet to talk about meat--and everything and anything else on the plate.
Eater seems to cover everything about food everywhere. It also does solid city-specific and airport dining features.
Great Kosher Restaurants offers a searchable database of Kosher restaurants. is a worldwide guide to vegetarian restaurants.
Michelin Guides are the coins of the old-world realm.
Vegetarian Journal lists natural-food and vegetarian restaurants in the United States and Canada.
Yelp is the coin of the digital realm.
Zabihah maintains a database of Halal restaurants.
Zagat Survey doesn't seem to matter much anymore, does it?

Fare Resources
Airfares by Market, compiled by the Department of Transportation's Bureau of Transportation Statistics, is a "measure of the change over time in the prices paid by air travelers" since 1995. allows you to search for fares across dozens of airlines and third-party Web sites. You enter your data once, choose a booking engine and go… may be the best way to find and price itineraries across several airlines, including mixing and matching discount carriers and traditional full-service airlines. says it offers fare history for 77,000 markets. It also does a good job tracking the minutiae of fare changes on a market-by-market basis.
ITA Software, now a division of Google, is the favorite fare-search engine of many hard-core bargain hunters. allows you to find which low-fare carriers fly to which airports and to which city pairs. Hence the name…

Luggage Shipping
These firms will ship your luggage door-to-door between hotels, offices and your home. Some will ship your bags from the airport to your hotel. They work primarily in the United States, but also offer international service. They can ship overnight or via slower, cheaper options such as two-, three or even seven-day shipping:
Baggage Quest
Bags VIP
Direct Baggage
Luggage Concierge
Luggage Club
Luggage Free
Luggage Forward
Sports Express
XS Baggage

The two major parcel-delivery services, FedEx and UPS, will also ship luggage. They are often the cheapest shipping options.

Maps & Directions
Bing Maps
Google Maps
Via Michelin

Passenger's Rights
"Passenger's rights" is a hideously generic term. But if you're looking for legal recourse when an airline does you wrong, try the following sources:
Canada (Transport Canada)
European Union
United States (DOT)

Seat Maps
Most airlines offer seat maps for the aircraft in their respective fleets at their own Web sites, of course. But for the most popular U.S., Canadian and international carriers, you're better off using It offers detailed seat width and seat pitch data as well as good commentary on in-flight amenities and the best and worst seats on a particular plane. You can also try or SeatMaestro.

Safety & Security Resources
Many nations issue security updates on a country-by-country basis. Here is where you will find the reports from the governments of the major English-speaking nations:
Australia Department of Foreign Affairs and Trade
Canada Department of Foreign Affairs and International Trade
Ireland Department of Foreign Affairs
New Zealand Ministry of Foreign Affairs and Trade
United Kingdom Foreign & Commonwealth Office
United States Department of State
United States CIA World Factbook

Travel Clinics
If you need a travel clinic to explain and dole out required shots and travel-medicine information, there are two reliable sources. The International Society of Travel Medicine maintains a general database. The American Society of Tropical Medicine and Hygiene covers tropical specialties. Travel Clinics of America is a referral service for doctors who claim travel-medicine expertise.

*JoeSentMe's Policy on External Links
The external links that are listed in Joe's Flight Center, Joe's CyberConcierge and Joe's FastFinder are chosen strictly and solely for their editorial value and/or our perception of their usefulness for business travelers. JoeSentMe does not trade links with any Web site. None of our links are hidden "affiliations." No links appear for promotional purposes. We receive no payment, fee or consideration of any kind for linking to any Web site. Our only criteria for listing an external Web site is that we believe the product or service provided by that site may be of value to business travelers.

Copyright © 2018 by Joe Brancatelli. All rights reserved.